The FDAMH-led project that worked to improve service responses to those affected by complex issues, including mental health problems, has been recognised in Falkirk Council’s Celebrating Success Event. The project won the award for ‘Health Initiative’ at the ceremony on 16th November.
After listening to the needs of staff, FDAMH took on the role of providing mental health training to many frontline staff at Falkirk Council and also within other partner organisations. Thanks to training, staff reported feeling more confident and better equipped to deal with customers facing complex issues.
Another key strand of the project saw our Project Co-ordinator supporting the development and delivery of a Multi-Agency Support Team (MAST) at Falkirk’s Job Centre. The team was focused on supporting customers at risk of crisis through identifying and prioritising additional support requirements and facilitating the take up of support. Partners in the multi-agency team were Access to Housing (Falkirk Council), Scottish Welfare Fund (Falkirk Council) and Falkirk Area Welfare Benefits Advice Support Unit (Citizens Advice Bureau). Outcomes for customers have included increased awareness of benefit entitlements, better support to prioritise issues, introductions to helpful community services and a feeling that they have been properly listened to and supported.
We would like to extend our thanks to the large team of people involved in making this project such a success.