Employee Counselling Service

Counselling Room

Our Employee Counselling Service (ECS) provides dedicated professional counselling and assistance to employers and employees.

Information for Employees

What is counselling?
Counselling is one of a range of ‘talking therapies’. It can offer people an opportunity to explore their reduced mental wellbeing in a safe, non-judgemental and confidential setting.

Who can get counselling?
We offer counselling to anyone over the age of 16 years. We welcome clients regardless of any religious, racial or other groupings. A client’s suitability for counselling is assessed at the first session.

When is counselling available?
Sessions are offered in the daytime on weekdays and on Wednesday evenings.

What issues can counselling assist with?
Our qualified, experienced counsellors will work with whatever issue is causing reduced mental wellbeing.

Is counselling confidential?
Respecting clients’ right to privacy is of the utmost importance to us; however there are some occasions where we would be legally obliged to breach confidence e.g.:
If it is assessed that an individual is at risk of seriously harming themselves or others
If someone discloses anything relating to the prevention or detection of a serious crime

What happens if my employer puts me forward for counselling?
Your employer will talk to you about referring you to a counselling service. If you wish to go ahead we will be issued with your basic details so that we can get in touch with you.

We will arrange to meet you within ten working days of receiving your referral. Counselling does not suit everyone, so at your first session your counsellor will work with you to assess whether or not counselling is suitable for you. If counselling is not suitable your counsellor may make alternative suggestions of things which may be helpful to you.

If you decide to go ahead with counselling most employers offer 6 sessions to begin with. Each session lasts 50 minutes and will be with the same counsellor. They usually take place weekly, but other arrangements can be made.

What information will my employer receive?
Our confidentiality rules apply to your employer too. Your employer will only be told of the decision whether or not to embark on counselling after the first session and following that which sessions you have attended.

What happens if I miss a session?
You must inform us as soon as possible if you are unable to attend a session – your employer will be billed for any session that is not cancelled at least 24 hours before the appointment. Please remember your employer will be given notice of your attendance.