Your Safety

Your safety and that of our staff and volunteers is of paramount importance to us. Considering the ongoing pandemic situation, and in line with Government guidelines, we have introduced a range of health and hygiene measures to minimise the risk of cross-infection from Covid-19.

Clearly, whilst FDAMH requires to take all possible precautions, we are equally reliant upon the co-operation of all staff, volunteers and clients adhering to the measures that we have put in place.

It is essential that you do not enter the building if you have any symptoms of Covid-19, live with someone who has, or suspect that you may have been in contact with an infected person or are awaiting test results. Please contact us by telephone to cancel any appointment that you may have if you are unsure of your health status.

Attending The Victoria Centre for an appointment

All staff, volunteers and clients must wear face masks. If you are unable to do so, you will not be permitted entry to the building.

You may bring your own face covering but should you fail to do so, we will supply you with one.

Hand sanitiser / hand washing facilities will be available, and you will be requested to clean your hands immediately prior to your appointment.

Perspex screens have been fitted in each consulting office.

Bottled water and disposable cups will be available for your use.

To ensure that we minimise the risk of cross-infection, we have introduced a range of processes and procedures for cleaning rooms between appointments.

We hope that this information is helpful to you and allays any anxieties that you may have about visiting The Victoria Centre. However, should you have any further questions or concerns, please do not hesitate to contact us.

Attendance Pathway

Arrive at the Victoria Centre at your appointment time and ring the doorbell. 

Should you arrive early, you may be asked to wait outside.

This action is necessary to help us minimise the number of people who are within in the building at any given time.

Please use the hand sanitiser at reception / in waiting.

Take a face mask should you not have your own with you.

Clear signage has been put in place to guide you around the building.

Reception staff will tell you where to go for your appointment.

You will be asked to make your way to the designated area.

At the end of your appointment you will be directed back to the exit.

Our reception staff will sign you out of the building.

Please use hand sanitiser again prior to exiting the building.

We thank you in advance for adhering to these additional safety procedures.