Privacy Notice

This website is operated by Falkirk’s Mental Health Association (FDAMH). We only collect information about you to provide you (or a person you have referred) with a service and to understand how people use our website and other online communication platforms we use. We do not share your information with anyone else, although we may be compelled to under certain circumstances (see ‘Who else will see my information?’).

Like all organisations that handle personal information, FDAMH must comply with the Data Protection Act 1998. This is in place to protect information about you and to make sure that it is handled properly.

Information we collect about you and why

We provide open access to our website, therefore there is no need for you to supply us with any personally identifying information to use our site unless you wish to.

If you sign up to our newsletter:

  • We will collect your email address and you may provide your name, and information about the kind of things you are interested in. This way we can send you newsletters, sometimes with tailored information to suit your interests.
  • We will be able to find out whether or not you open our newsletter and follow any links. This helps us to work out what people like and don’t like so that we can improve the information we send out.

If you visit pages on our website/other online platforms from FDAMH:

  • We will receive information about how people use our website and any other online platforms that we employ, we cannot identify you personally from this information. This helps us to find out what is successful on our site(s) and what doesn’t work so that we can make them better for the people that want to use them. This may involve the use of Cookies – please see our Cookie Policy for more information.

If you use our website to contact us or use one of our online forms:

  • We will store any information you choose to send to us by email or by completing one of our forms so that we can provide you with the service you have requested.

If you talk to us on one of our online platforms:

  • Comments and messages will be stored by the platform provider and may be visible on the platform you used e.g. Facebook.
  • If you would like a contribution you have made removed please contact us and we will remove it if it is within our power. Remember that social sites (such as Facebook, YouTube) are subject to their own privacy policies and ways of operating and you should understand how joining these may affect your privacy before starting to use them.

How your information is protected?

  • Personal details will be stored securely on our service supplier’s database (in the case of the newsletter) or on FDAMH’s database/filing systems (in the case of referral/contact by email) so that we can provide you with a service.
  • Information sent via our referral forms employs a secure encrypted connection, providing security in the same way as you would receive for a secure financial transaction on a commercial site.
  • We will not share your information with anyone else unless we are legally bound to do so (see below).

Your privacy on other websites

Our website links to other websites. Our privacy notice only applies to FDAMH’s site. If you are concerned about information that you are asked for on other sites please check the privacy notices/policies of these.

Who else will see my information?

Within FDAMH, your information will only be seen by staff and volunteers who need to see it to provide the service you have requested, unless there is a legitimate reason to share it with other staff members.
In the course of providing you with support we may refer you to outside organisations, this will always be discussed with you beforehand.
If you disclose information to us that gives us serious concern for yourself or others, or is in relation to an actual or intended crime, we may be obliged to contact the relevant authorities and/or public agencies.

Getting access to your information

Under the Data Protection Act you are entitled to apply to us in writing for a copy of the information we hold about you.
FDAMH’s registration number with the Information Commissioner’s Office is Z8152509. If you would like more information about data protection contact the Information Commissioner’s Office: 0131 244 9001 or visit their website at:

How to contact us

If you have any concerns or queries about the information we collect please get in touch with us by contacting: FDAMH, Victoria Centre, Falkirk, FK2 7AU. You can call us on 01324 671 600 or email us at

FDAMH is a charity, number SC011889 and a company limited by guarantee, number SC151357.